Privacy policy

Effective October 2025

This Privacy Policy describes how Polar Opposite Technologies LLC (“Polar Opposite AI,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit polaropposite.ai or purchase our services. By using our website, you agree to this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, and other contact details submitted through forms or checkouts.
Project Materials: Files, images, videos, or other content you upload for creative production.
Usage Data: Information collected automatically through cookies or analytics tools (such as Google Analytics, Meta Pixel, or Squarespace Analytics) including IP address, browser type, and site interactions.

2. How We Use Your Information

We use the information we collect to:

Provide, process, and deliver creative services.
Communicate with you about projects, orders, or updates.
Send occasional marketing emails and announcements.
Analyze website traffic and improve performance.
Ensure compliance with applicable laws and policies.

3. AI Tools & Client Materials

To create your content, we may securely upload project materials (such as images or brand assets) to AI generation platforms like Veo 3 or Gemini. These uploads are used solely for your project and are not shared or reused for other clients.

4. Payment Processing

Payments are handled entirely through Shopify’s secure checkout system. Polar Opposite AI does not collect, store, or have access to your payment card information.

5. Data Sharing

We do not sell or rent your personal information. We only share data when necessary to:

Fulfill services through trusted vendors or partners (e.g., Shopify, AI generation tools).
Comply with legal obligations or prevent fraud.
All third parties are required to handle your data securely and in accordance with applicable privacy laws.

6. Data Retention

We retain client materials and contact information only as long as necessary to complete your project, process revisions, or maintain order records.
Project files are stored securely and may be archived for portfolio reference or future updates, unless you request deletion.

7. Your Rights

You may:

Request access to or deletion of your personal data.
Opt out of marketing emails at any time via unsubscribe links.
Contact us at info@polaropposite.com for data inquiries.

8. Security

We use encryption, password protection, and secure hosting to safeguard your information. While no system is completely secure, we take all reasonable measures to protect your data.

9. Policy Updates

We may update this Privacy Policy periodically. Continued use of our site after changes means you accept the revised terms.

10. Contact

For privacy-related questions or requests, contact:
info@polaropposite.com
Polar Opposite Technologies LLC
Florida, United States

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